Lands' End - Fairfax, Virginia

L'entreprise Lands' End est un magasin de vêtements situé à l'adresse 13011 Fair Lakes Shopping Center, Fairfax, VA 22033. Vous pouvez les contacter par téléphone en composant le 5713185558. Leur site web est landsend.com.

Lands' End se spécialise dans la vente de vêtements pour femmes. Ils offrent une variété de services, tels que la livraison, le retrait en magasin, les achats en magasin, et les services sur place. Ils sont également LGBTQ+ friendly et offrent un environnement sûr pour les personnes transgenres. Le magasin est accessible en fauteuil roulant, avec un parking réservé à cet effet.

Les clients peuvent payer avec des cartes de crédit, des cartes de paiement, et des paiements mobiles NFC. Les avis sur Google My Business donnent une note moyenne de 3.9/5 pour ce magasin, sur la base de 55 avis.

Lands' End propose des caractéristiques telles qu'un drive disponible, une possibilité de faire des courses rapides, et une politique de retour facile. Ils offrent également la livraison le jour même pour les clients locaux.

Avis de Lands' End

Marijka Walker

1/5

Gathered an armload for my mom and myself, was obviously searching for something, but never greeted or asked if I needed help or even a fitting room! In the 20 min I was wandering throughout the women’s half of the store, one woman at the rear computer (assume it was an employee, but who knows?) spent that time talking to a customer but not ringing anything up. Never even glanced around. No one at the front registers the entire time. So whoever was scheduled for 11:30-12:00 on 10/08/24 lost a potential first-time customer and approx $450 sale. I do NOT recommend this store.

Jesse Farver

1/5

Bait and switch. Waited two weeks for delivery, just to be told its on back order. It wasnt on back order when they took money. Now trying to hold onto funds with no product. poor customer support as well. Called they said "its getting shipped today". then to find out its on back order?

Jordan Drake

1/5

I came during the Christmas hoilday, and I had this lovely young woman and man. They sat with me on the computer helped me return my online purchases ( I had a lot) and help my pick out my winter coats for my children, it was a great experience. Until I came a couple of days ago,, during my time at the store I was being followed, employees kept rushing me, and overall I felt VERY uncomfortable and unwelcomed. I don’t know what happened, but I no longer feel comfortable coming back.

A Glenda E Carroll

4/5

Efficient online returns process!
This store, however, has a small inventory but glad to have this storefront for online returns.

Hanna Wosen

5/5

Beautiful clothing, especially the winter selections! The jackets are so big and warm haha. The staff were very inviting and helpful. But the most helpful was someone who helped me pick out gifts for my cousins and her name was Ashley. Absolutely amazing taste in outfits, very kind with helping me and very patient as I was very indecisive hahaha. Just a wonderful person and I am glad she was working the day I came!

jordan smith

5/5

Great store experience I found everything I wanted. 2 associates did help me by the name of Briana and Wana. They greeted me and offered to help as soon as I came in. They were both very knowledgeable and informative about the products as well. Both So nice and kind and great customer service ! No complaints Definitely will be coming back to shop they made my first time shopping in the store a good and easy experience!

Zarayz Malik

1/5

I placed the order in November 4th. Lands End shipped it on November 11th as shown on the attachment. I was very worried when i came across name of Lands End on Google.
They have an extremely bad customer service. They actually shipped my stuff after my first email on November 10th. This is a very bad experience and I would like to share this with everyone to lean a lesson. They have shipped it on November 11th and I am expecting to receive it on November 17th.
Thus is a Holiday season Customer Service. I hope other potential customers can learn from my Baddd experience.

Sebastian

1/5

Went in to shop for a good puffer jacket for my partner. Walked around and not a single “Hello, how can I help you?” Just a bunch of stares and looks of “I don’t want to be here don’t ask me anything”. Wanted to purchase this very nice puffer but walked out 15min later as no one offered help or assistance. Couldn’t find the right temperature puffer.